The story behind Guerrilla Training

I recently announced a new agile and lean training concept that I am calling Guerrilla Training. Here’s why I’ve called it that, and a bit more on the thinking behind it.

Unconventional, yet highly effective

Guerrilla (noun)

a member of a small independent group taking part in irregular fighting, typically against larger regular forces…

referring to actions or activities performed in an impromptu way, often without authorization…

Guerrrila coffee

When I started thinking about setting up a series of training days that do things differently, my naming options were either Café Training, or Guerrilla Training. In the end, I went for Guerrilla, because the venues don’t necessarily have to be cafés, the definition of guerrilla, and also because I liked the gorilla/guerrilla pun.

To me being agile and lean is about being adaptable; trying different ways to do things better. My thinking is that agile and lean training should be different and better too.

The idea is to be effective, professional and focused, giving a platform for some of the best agile and lean practitioners in Melbourne to share their knowledge authentically.

Similar to Guerrilla Diplomacy, a guerrilla training aesthetic “places maximum value on innovation and on creating and sustaining an atmosphere of confidence, trust and respect.”

Start as you mean to go on

We’ve gotten off to a pretty good start, with Neil Killick and Craig Brown running the first Guerrilla Training session on Lean and Agile Project Management using Scrumjust yesterday. A Net Promoter Score of 57 is a great start, as is a comment like:

after yesterday, I now have a renewed sense of purpose for my particular Agile mission.

There’s more coming, so if you want to know more, go and read the Guerrilla Style Training page, and…

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Why the gorilla?

Gorilla GuerrillaOne of my favourite ever projects was in a team being intrapreneurial (the act of behaving like an entrepreneur while working within a large organization) within a rather large FT100 listed company. We had a lot of autonomy and purpose; far more than I had experienced before, and it was great.

At the beginning we bootstrapped like crazy, designing a logo ourselves, using MS Paint. Later when it became time to think more about branding our product, we discovered that we had a pretty close connection to Jon Hicks, a pretty prominent visual designer. He had worked at our company before furthering his career as a freelancer. Jon’s wife still worked there, so we casually asked whether he was busy at the moment. To my surprise and delight, he was willing and able to do some work for us.

Jon’s written a book about icon design, re-designed the Skype emoticons, designed the Mailchimp and Shopify logos, and is well known for working on the Firefox logo. Getting “the Firefox guy” to do a logo for one of my products remains a highlight of my career 🙂

He also did the gorilla logo for Clear Left’s “guerrilla user testing” app, Silverback, that you can see above. That’s why I did a little drawing of a gorilla and the cup of coffee.

Net Promoter score

I was thinking about Net Promoter scores today because of Bernd’s video from LAST Conference about the Net Promoter System for Agile Companies (link below), the NPS data we collected from LAST Conference, and also because the training session that Neil and Craig’s ran yesterday got a pleasing NPS. I was glad to hear this news, because it was the first training day in my new Guerrilla Training series.

What is Net Promoter®?

To recap, NPS is a method for gauging peoples’ satisfaction with a product, service, activity etc. You ask people the question, “How likely are you to recommend our company/product/service to your friends and colleagues?” Most commonly asking for a number between 0 and 10, with 0 being not likely at all, and 10 being definitely. Those that respond with 9 or 10, are Promoters, those who respond with 6 or lower are Detractors.

The score is worked out by subtracting the % of Detractors from the % of Promoters, to give a number between -100 (everyone is a Detractor) to +100 (everyone is a Promoter). A score of +50 or above is considered to be pretty good, according to the Wiki that knows.

You would commonly ask a second, open ended question asking why people gave their score, so that you can identify what you’ve done well and what can be targeted for improvement.

An example that I’m proud of, can be seen in the embedded tweet at the top of this post. It’s one of the responses from a Product Inception workshop that I co-facilitated with Cheryl, a couple of months ago. I was pretty happy with an overall Net Promoter score of 76.9!

I think Net Promoter is generally a pretty useful tool to use on a variety of things. What do you think?

Further reading/watching

Net Promoter on Wikipedia

Video of Bernd’s Net Promoter System for Agile Companies talk at LAST Conference.

Official Net Promoter website.

Introducing: Agile Business Analysis course.

Agile Business Analysis Training Course samples

A service that I offer is training courses for people entering into or who have started to be involved in agile projects. I know when I first started on an agile team, going on a training course really helped to put all the pieces together, in a way that reading books and articles couldn’t quite match.

Agile Business Analysis course

I have developed a course called  Agile Business Analysis. The 2 day course covers the principles underpinning agile development, and how as a business analyst you can be involved in agile projects in the following areas:

  • establishing project vision and needs
  • understanding your users
  • User stories, story mapping and Product Backlogs
  • Planning and Estimation
  • quality and project governance
  • solving BA challenges
  • continuous improvement

Practical activities are used throughout the course; you will envision a product, and progress through different approaches to build a shared understanding of that product vision. As an advocate of agile/lean User Experience techniques, I include a good amount of content from that discipline.

This course can be run in-house, and it is also run publicly at various times during the year.

This course should also be eligible to be counted towards continuing education/professional development units requirements of various professional qualifications. I can provide you a certificate of attendance, should you need one.

Would you like to know more?

To find out when the next public course will be held, or to enquire about an in-house course, please contact me