The rise of White October

 

 

Testimonial

You may have noticed that I use a testimonial that I received from the managing director of my former employer, White October, a UK web agency, based in Oxford…

“Ed transformed our company and the way that we work…The quality of our work shot up; our relationships with our clients became closer […]

Net Promoter score

I was thinking about Net Promoter scores today because of Bernd’s video from LAST Conference about the Net Promoter System for Agile Companies (link below), the NPS data we collected from LAST Conference, and also because the training session that Neil and Craig’s ran yesterday got a pleasing NPS. I was glad to hear this news, because it was the first training day in my new Guerrilla Training series. […]